About Maxine_B

Hi @MichelleC2069, Thanks for your feedback! I do apologize about this experience. Were you looking to send an email to all of those that you invited? Or were you looking to send an email to just those that registered/attended?    Once an event is "completed", you no longer have the ability to create invitations for that specific event as it has finished. However, you should be able to send an email to anyone who registered for your event! There should be a banner at the top of your completed event stating "Your event is complete! You can email your registrants, or try a survey to get their feedback!". You can also use this FAQ to help: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5613-email-event-registrants.   ... View more

Hi @OrionLumiere, Thank you for taking the time to reach out and provide us with your feedback! I do apologize that this is not a feature we currently have available. However, I absolutely understand your concern and I think this is a great idea so I will be opening this up to voting from other Constant Contact Community Members!  ... View more

Hi @StephanieL19, Thank you for taking the time to submit your feedback. I do apologize about this experience. To best assist you, I have a few clarifying questions. Are you looking for the list of contacts that have used your sign up form? Or are you looking for the various email lists you can select when creating sign up forms? What location would you prefer to have this information?  ... View more

Hi @STEPHANIES2005., Thank you for your feedback! I do sincerely apologize about this experience. I did relay this information so we can take a further look into what is happening for you. However, as we look into this, I have a few questions for you. Were you navigating to the Website Builder from the Websites & Stores tab on your Constant Contact account? Did the page ever load for you? Or did it continue to just try and load?  ... View more

Hi @GregN39! Thank you for replying and letting me know this information! I will pass this information along, but will also open up your feedback for voting from other Constant Contact Community members to see if they are experiencing the same issue. Thanks again!  ... View more

Hi @LJG8, Thank you for taking the time to reach out and provide us with your feedback. I do sincerely apologize about this entire experience. I will pass along your feedback regarding our integrations. Which third parties were you looking to connect to? Regarding the refund for your prepay balance, Constant Contact's billing policy is that we are a non-refundable subscription service. Customers can cancel their accounts at any time by contacting the Billing Department, however there are no refunds for any fees paid. When a prepayment is made through the account, a statement displays on the prepayment plan selection page that states that payments under a prepayment plan are non-refundable deposits on the Constant Contact account and will be used to settle future monthly invoices. This statement also appears on the Verify Selections page where the prepayment plan details are agreed to and the payment is submitted.  ... View more

Hi @TustinCommunityFoundation, Thank you for providing us with your feedback, and I do apologize about this experience. To best assist you, I have some clarifying questions. Which overlay is forcing you to take action? And what actions are they requiring you to take?  ... View more

Hi @JaimeT8! Thanks for taking the time to provide us with your feedback. I do apologize about this experience. To accurartely pass on your feedback, I have a couple clarifying questions. Where on the New Landing Page experience were you looking to add this graphic? Were you looking to add this link to the thank you page of the Landing Page? Are you looking for similar icons that are available when you create an email campaign?  ... View more

Hi @JessicaB099, Thank you for your feedback and I apologize about this experience. To help better understand what is going on, what link is not loading for you? Does the page load at all? Or does it just take a very long time to open up?  ... View more

Hi @GregN39, Thank you for providing us with your feedback! I do sincerely apologize about this issue. This is an issue we have been following, so I would greatly appreciate some further insight from you. When you select all, are you using a keyboard short cut? Or are you highlighting the text to delete it? If you are highlighting the text, do you know if your mouse is leaving that Email Setting pop-up?  ... View more

Hi @ScottB75, Thank you for your feedback, and I do apologize about this experience. At what point within the Builder process did you experience this connectivity issue?  ... View more

Hi @GloriaS526! Thank you for your feedback. Over the past few months, we have had various updates to our product. We had updated the Sign Up Form experience, changing where the "Legacy" Landing Pages were stored. We also just recently implemented a new Landing Page creation experience. With all of these recent changes, I absolutely understand and agree with your feedback. As we are moving towards the new Landing Page experience, where would you hope these landing pages would live? Would you want the "Legacy" Landing Pages to be moved over to the Campaigns page as well?  ... View more

Hi @JillH812, Thank you for your feedback! As you mentioned, we currently we only have the functionality to start a series based on an action, but I think it is a great idea to have a series stop based on a non-action. I am going to open this idea up to voting from other Constant Contact Community members!  ... View more

Hi @KathyC88851! Thank you for taking the time to provide feedback to the Community. We are glad this experience has been so great for you!  ... View more

Hi @PaulH294, Thank you for your feedback and taking the time to reach out to the Community! I do sincerely apologize about this experience. Within Constant Contact, once an email bounces for the first time as "Non-Existent", we place them in a temporary 15-day hold, known as "Suspended". During this time, no one with a Constant Contact account will be able to send to this address. After this temporary hold, we will allow you to send to that address again. However, if it bounces back again as a "Non-Existent" address, we will place them indefinitely in this "Suspended" status. If you believe a contact has been put in this hold incorrectly, you can call into our Support team and we would be more than happy to investigate the address for you. You can find out more information about this Suspended Bounce category here: http://knowledgebase.constantcontact.com/articles/KnowledgeBase/6185-the-suspended-bounce-category.      ... View more

Hi @PaulM8595! Thank you for reaching back out! I do apologize, with the current functionality of the Welcome Email, it is only designed to go out to new contacts. Within our Email Plus package we do have Automation series in which a user could create their own Welcome Email, that can be triggered by someone joining a list, either through a sign up form or if you are manually adding them within the account. However, I will be more than happy to pass along this feedback for you.  ... View more

Hi @IsabelleS54, Thank you for taking the time to reach out to the Community and providing us with your feedback! I do sincerely apologize about this experience. As you mentioned, the resend functionality should only be sending to the newly added contacts to the lists selected. However, I think that being able to check the list prior to sending the email is a great idea! In which part of the scheduling flow would you like to see this list? Would you want it to create an actual list you can view on your Contacts page? Or are you thinking more of a list view within the scheduling page to view who the recipients would be?  ... View more

Hi @BretL8, Thank you for taking the time to provide your valuable feedback to the Community. I do sincerely apologize for this experience. I would like to dig a bit deeper here so I can pass your feedback along to the appropriate team. Was there a specific point within the interaction in which the automated system was not accurately recognizing what you were saying?  ... View more

Hii @PaulM8595,   Thank you for reaching out to the Community and providing your feedback! There is a Welcome Email within your account, that you can find by going to your Campaigns page, clicking on Campaign Type, and going into the Automation folder. However, this will only be triggered by someone using a sign up form. Is there another method of entry you would like to also receive this welcome email?  ... View more

Response from @Cohesive: "I use the basic trigger that when a particular button is clicked asking for info on our training, that a second message goes out about that request." ---------------------- Thank you again for reaching back out! So with this click series, are you looking to have the scheduled time and date for email #1 in the series to display on the campaigns page under the name of the automated series?    ... View more

Hi @GeoffB80!   Thank you for taking the time to reach out and provide your feedback to the Community! I do apologize that we do not have that function available at this time, but we are constantly making updates to our product and will pass this feedback forward to the appropriate teams!  ... View more

Hi @Cohesive, Thanks for getting back to me. Just to confirm, you are looking for the date the first email within the series will be triggered for, is that correct? To dig a little deeper here, what kind of Email Automation trigger are you using?  ... View more

Hi @user934814, Thank you for reaching out to the Community and providing your feedback! Constant Contact has different packages in which different features are available. To turn off the branding within an inline or pop-up sign up form, you need to have the Email Plus package. You can find out more information regarding which features are available in each package here!  https://knowledgebase.constantcontact.com/articles/KnowledgeBase/7030-difference-between-plans?lang=en_US ... View more

Hi @JudyL735, Thank you for reaching out to the Community and providing us with your feedback. Within a free trial, we do have certain limitations in place so you can stay within the trial parameters, like being able to send to only 100 contacts. I do apologize about this experience, and will pass your feedback along to the appropriate teams.  ... View more

Hi @Cohesive! Thank you for your feedback and for reaching out to the Community! As Automated series can have various triggers and therefore times where contacts are being queued, what time frame or date would you find the most helpful on the campaigns page?  ... View more

Hello @user087732    Thank you for reaching out to us. I do see another member of the community did respond to you on another post, but I also wanted to follow up. Due to account security, you will need to speak over the phone with our Account Review team. You can find the best contact information on how to contact this team here: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5782-contact-an-account-review-and-deliverability-specialist?ic=comm_reply&lang=en_US. ... View more

Hi @MimiO86, Thank you for taking the time to provide the Community with your feedback! I do apologize that at this time, we do not have this feature. However, I will be passing your feedback along to the appropriate teams and I am opening up this idea for voting from other Community users.  ... View more