About Maxine_B

Wow - I am super surprised by this as I thought it was so basic I would not have ask for it when signing up for constant contact - deeply disappointed ... View more

At this time, the request to have a redirect function for legacy landing pages is not on our roadmap. ... View more

On sign-up form landing pages in the "fine print", can you remove the comma after "marketing emails"? It would flow better I feel. ... View more

The automations feature needs quite a bit of buffing. Our current CRM (Neon) actually gives more capabilities to setup automations than CC, but the emails are displayed better through CC. An almost mandatory feature for us is to be able to send internal emails to specific contacts (namely our staff) once a specific time inside of the automation occurs. For more detailed descriptions, we are needing to create a welcome series that onboards new contacts to our organization. After a contact has progressed through the automation for a week, we need to send an internal email to our staff to notify them of the new contacts progression for additional and personal connection from our staff.   You may contact me directly if you have questions about this implementation. I would be more than happy to help with the creation of this necessary feature. ... View more

Hi @AlR309. There aren't any current plans to increase the character limit. We'll update the thread if we have news to share.  ... View more

We're updating the status of this idea to more accurately reflect the status of the idea with our engineering team. We can't guarantee a commitment to deliver on the idea but should indicate some awareness that we have heard your feedback it has been taken under consideration for a future release. ... View more

We're updating the status of this idea to more accurately reflect its current status with our engineering team and also made slight changes to the subject line in order for it to be more easily found. We can't guarantee a commitment to deliver on this idea but should indicate some awareness that we have heard your feedback and could be taken under consideration for a future release when editing your automated series. ... View more

That is great to have a custom landing page in Contact Contact rather than creating a website. It is going to help some clients. Keep it up Contact Contact!! ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see. ... View more

Hello Caitlin - Thank you and thanks to Constant Contact for fixing this issue! It makes a huge difference to the visually-impaired community. I am happy to start using this new feature.    ... View more

The automations feature needs quite a bit of buffing. Our current CRM (Neon) actually gives more capabilities to setup automations than CC, but the emails are displayed better through CC. An almost mandatory feature for us is to be able to send internal emails to specific contacts (namely our staff) once a specific time inside of the automation occurs. For more detailed descriptions, we are needing to create a welcome series that onboards new contacts to our organization. After a contact has progressed through the automation for a week, we need to send an internal email to our staff to notify them of the new contacts progression for additional and personal connection from our staff.   You may contact me directly if you have questions about this implementation. I would be more than happy to help with the creation of this necessary feature. ... View more

Hi @spetrick. You are correct: we do not have separate bounce types for temporary and permanently suspended bounces and I can see how this would be useful to determine which contacts you may think about removing.   It's possible the code we received back was translated as non-existent in our system but I'm not able to confirm that without seeing the email address. I did want to point out a new feature in our reporting that allows you to do a one-time unsuspend on a suspended contact so you can try to send to this address again. However, if they do bounce again, you may need to speak with our Deliverability team so they can see what causes the address to bounce. ... View more

Hi @LJG8, Thank you for taking the time to reach out and provide us with your feedback. I do sincerely apologize about this entire experience. I will pass along your feedback regarding our integrations. Which third parties were you looking to connect to? Regarding the refund for your prepay balance, Constant Contact's billing policy is that we are a non-refundable subscription service. Customers can cancel their accounts at any time by contacting the Billing Department, however there are no refunds for any fees paid. When a prepayment is made through the account, a statement displays on the prepayment plan selection page that states that payments under a prepayment plan are non-refundable deposits on the Constant Contact account and will be used to settle future monthly invoices. This statement also appears on the Verify Selections page where the prepayment plan details are agreed to and the payment is submitted.  ... View more

Hi @KathyC88851! Thank you for taking the time to provide feedback to the Community. We are glad this experience has been so great for you!  ... View more

Hi @AngelicS5! Thank you for your feedback! Regarding questions with your Builder site, it would be best to reach out directly to the Builder team. Their number is 1-781-716-5381 and they are available Monday - Friday 7 a.m. - 9 p.m. EST. ... View more

Hi @LisaS3353! Your feedback is posted to the Constant Contact Community Forums, where the post will land dependent on the type of assistance you need. Many members of the Constant Contact team monitor these boards and will respond accordingly. However, if you do need immediate support, please reach out to our Support Department here! https://community.constantcontact.com/help-center ... View more