-
- Sign Up Free
- Log In
-
Turn on suggestionsAuto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
About SabrinaK203
SabrinaK203
Member
since
10-04-2017
04-18-2023
24
Posts
8
Kudos
0
Solutions
Badges
02-14-2023
04:54 PM
A full day with my email not being sent by constant contact has lost me at least $500. I asked, as a solution to the problem, to offer me, maybe an hour of free marketing advise on my email campaigns vs the pidly $20 they want to give. From the AM on I was asking, should I simply copy campaign and resend. They could not advise that this morning, but after all day long this is what they suggest; absolute waste of time. I'm shopping around for another mail client; only keeping this one til I find another that's hopefully more on top of it. Here's the ridiculous unsolved issue as stated by the Constant contact superiors. : "On 2/14 between 10:42am - 01:00pm ET, we experienced a system issue which affected one of your email campaigns scheduled to send during this time. Due to the nature of this issue, this email campaign was not sent, and is in an 'Error' status. If you would still like to send this campaign, you will need to copy the original email, reselect your list(s) or segment, and schedule it at the time of your choosing. At this time, you will see the affected email display with a status of 'Error' when navigating to the Home or Campaigns tab. Clicking on the campaign will show the email details, (including your selected list or lists) with a banner message, 'We couldn't send your email due to one or more errors' across the top of the page. We apologize for this inconvenience, and assure you we are working to try to prevent this issue from occurring in the future. If you run into any issues or questions along the way, please feel free to visit our Help Center, where you'll find helpful information and other ways to get in touch with our Support Team. Thank you for using Constant Contact, The Constant Contact Support Team"
... View more
02-14-2023
01:20 PM
If like to know where you send your replies. I believe I’ve complained before here and never heard a response so hope you didn’t take mine down quick. I just put my complaint and suggestion to. I’ll be looking for your reply in my email, correct? You don’t expect people to go back to your website to look for answers do you?
... View more
02-14-2023
01:16 PM
There was another big failure today; constant contact unable to send my completed and scheduled email. When i called they said oh it’s a huge issue affecting many, but the description of the problem on their web page said it’s about editing emails which was not my issue. Anyway, as constant contact contributed to make it worse by pingponging me back and forth to different unhelpful departments, and after an hour of this, offering me a minimal $20 off my bill was degrading to say the least. It took the upper level supervisor to actually look into my account to see that it was not an editing issue ( why didn’t anyone else ask to look, i mean i thought they were looking). I hate calling constant contact for their errors because it’s always a huge energy drain and waste of time where i could be calling a client for a sale. A suggestion would be they offer another service to their clients for free rather than $20 off the bill. I’ve lost many hundreds of dollars potentially more, in sales and time and they should offer something comparable to the loss like a free marketing consult for emails, as an example. As i write my issue is still not resolved, with upper level mgmt in communication with upper level tech support? For heavens sake!
... View more
- Find more ideas tagged with:
- 25625
11-28-2021
12:19 PM
I am very disappointed that I'm not able to find previously written emails. I was looking for one I wrote and sent a few times on Marietta wines, and it said there's nothing. I admit I'm looking on my cell phone, and I must say your services over the cell have always been bad, vs computer. Then I noticed you have a charge to archive an email. Did this mean you will now start deleting old emails if we don't pay for that? Already you are more expensive than , whom I maintain a relationship with, as well.
... View more
- Find more ideas tagged with:
- archiving
- Lost emails
See more ideas labeled with:
02-08-2021
05:12 PM
I agree, I struggle with this too. I often have to keep a few pages logged in separately for constant contact. It's annoying, yes.
... View more
02-08-2021
05:07 PM
Not sure why they just sent me a notification that this is now open for voting??? What are we voting on? I never heard any replies to my comments or recent questions.
... View more
02-05-2021
11:59 AM
The new change has made it very hard to find and edit my lists I use. I never got set up in segments because I've got too many clients now to take the time one by one to go through.
... View more
10-10-2019
03:59 PM
It's REALLY annoying that I cannot search campaigns! I put a complaint or two in about this a while back and it's still not resolved. I just searched for a campaign I did on Bellacana wines and searching the word Bellacana results in nothing, however I know I sent an email on it May 16 (after hand searching through your calendar). I complained about this over a month ago! Rediculous it's not fixed yet. Sorry, I don't have time to dig right now to find the ticket number for your rep who agreed it was a problem on your site.
... View more
10-15-2018
03:22 PM
It would be VERY helpful if one could go into a scheduled resend and edit perhaps the subject or any aspect of the body. Also, in the quicksend option, it would be nice to be able to at least ad a quick note, or edit subject, or some aspect of body
... View more
10-10-2018
07:40 PM
I just tried to provide feedback about your calendar review but could not finish or get to page 2 because it was covered by my menu bar at bottom of my screen. Useless!
... View more
See more ideas labeled with:
08-21-2018
05:24 PM
I had the same problem more than once, and no one told me about a confirmed opt in setting? All I know is my customer missed the email request to re sign in, can't find now and has no time to look for it but wants to be in E-list. Rep told me my only other option for them getting back into E-list is if I have a subscribe button on my web page (which I don't use much) but THAT was NOT easy, and never got it done because both the constant contact tech nor my Yola site tech new how to connect it up even though they say it can be done. Still not done. No time for all this reading and researching how to do this. There should be more options for helping someone resubscribe without a button on a website. Thanks.
... View more
08-21-2018
05:19 PM
8 Kudos
You could ad a quick note / have a quick edit
... View more
See more ideas labeled with:
08-20-2018
01:33 PM
Also, it definitely looks like spam to any of my recipients servers with characters like this in the subject line. Really bad. Also, I do not see how to edit my already posted feedback. In being annoyed here, I mispelled Constant Contact.
... View more
08-20-2018
01:28 PM
I sell wine, and often use french / European words /names in the subject line. Lately I've had a few of these Email subject lines be with weird characters, for example instead of Chateauneuf du Pape, I get Châteauneuf-du-Pape, or for the simple word Rosé I instead get Rosé. This is rediculous that they do not have this corrected yet and require me to go find something called a UTF8 which is something I am NOT interested in. The agent offered nothing to me for this dumb issue (making me look ignorant in my emails having to spell things the American incorrect way). I wonder if Mail Chimp has this issue?? I thought Constant contact worked with an international market place.
... View more
Kudos given to
Kudos from
