Hello @CorinaR2,    Thank you for reaching out on the Community. We're sorry for the experience you have had so far and we definitely want to get this resolved so you can get back to creating surveys! I touched base with our advanced support team and they are taking this on as a case. The current turnaround time is within the next four business days and they will contact you at the email address associated with your account. If you need any additional assistance in the meantime, please let us know! ... View more

Good Afternoon @LaSalleGroup  Thanks for joining us in the Community. We certainly agree having PDFs that look clear is desired. The size of the PDF can certainly affect quality. In addition, to assist you further what steps have you tried so far such as resizing, flattening, compressing? For your reference, here is the guide to ensure the best pdf quality.  ... View more

Hello @jimm732,    Thanks for joining us in the Community! We would be happy to look into this further. Have you tried creating your posts in an alternate web browser or in private viewing mode? Also, are you scheduling the posts to go out immediately or in advance?  ... View more

Hello  @JulieL3,   We're glad that you found this useful! If you have any further questions when creating your posts,  please don't hesitate to reach out to us here. ... View more

Hello @TamsenC,    Thanks for joining us in the Community. I can certainly see how this would be useful. You are more than welcome to use the suggestions listed above and I'd be more than happy to pass along your feedback to our engineers.  ... View more

Hello @NHMA13,    Thanks for reaching out to us and pointing this out. This has been updated! Please let us know if you need further assistance.  ... View more

Hello @NHMA13,    It sounds like you may be on the Contacts > Reports page. To find people that have not opened you can either create a new segment as shown here, or simply view the reporting by email from the Reporting tab and use that information to create a list. If it would be more helpful, we also have a video tutorial on how to create a Did not open report over time linked here. Please let us know if this helps!  ... View more

Hello @Fidia,    Thanks for joining us in the Community! We are more than happy to look into this for you so you can spread the word about your trade-show.   In order to assist you further please email us at social_support(at)constantcontact(dot)com with some screenshots of this as well if you could confirm what Iphone version and type, which email client including is it the Apple mail or another client like Gmail.    In the meantime, we can suggest adding a little bit more text to the pre-header to see if that resolves this for you. ... View more

Hi @KevinB504,    Thanks for joining us in the Community. I see that you have a few recent campaigns in your account. In order to best assist you, could you please email us at social_support(at)constantcontact(dot)com with a reference to this post,  the name of the campaign you are experiencing this error in,  the link you clicked on before seeing this error and a screenshot of the error message,  if possible? ... View more

Hello @SarahH719,    Thanks for joining us in the Community! We certainly agree this can be helpful to make sure this email gets opened by as many people as possible. Although you are not able to activate the automatic resend to non-openers once the email has been scheduled, you are still able to easily resend the email to the non-openers once it has been sent. You can follow the steps located in this article in order to accomplish this.   We are more than happy to pass along your feedback to our developers for future additions!     ... View more

Hello Daytoncyclingclub!   Thanks for reaching out to us in the Community. Are you referring to adding emojis into your forms and polls within your campaigns or in your sign up forms? If so, at this time the only place where emojis are supported is within the subject line of an email campaign created in our third generation editor. For more information on this please click here. We are more than happy to pass along this feedback on your behalf. Please email us here social_support(at)constantcontact(dot)com with your username and a reference to this post so we can send it over to the appropriate team.    ... View more

Hi @SarahST,    Thanks for joining us in Community! We certainly agree it would be helpful to have the ability to edit code in the third generation editor. We will certainly pass along your feedback to our developers to hopefully increase the priority as more and more folks like yourself request this feature. ... View more

Hello @NeuhausEdCtr!    Thanks for joining us in the Community. We are more than happy to look into this for you. Could you confirm the following: have you tried refreshing the page or logging out and logging back in? Also which web browser are you currently using?  ... View more

Hello Tricia!   Thanks for joining us in the Community. We certainly understand why it would be helpful to allow contacts to set preferences on how often they get your emails. The only way contacts have the ability to update preferences is from the update profile form which allows them to update which lists they want to be on and also gives them the option if they unsubscribe. For more information on this please click here.   In addition, we'd be more than happy to pass along your feedback regarding the frequency. ... View more

Hi @CarolG477!    Thanks for joining us in the Community! We are glad this is working for you at the moment. Which browser had you been using?  ... View more

 Hello @SequoiaPFC Thank you for reaching out to us! I apologize that we do not have Anchor links in our Third Generation editing system. We have removed those from our new templates because Anchor links are not mobile responsive, and our new templates are designed to look amazing on a mobile device for all of our customers to enjoy. I would love to track your feed back on this though, and you will be contacted with any updates on this request!  ... View more

Hi @PeggyB125,    Thanks for joining us in the Community! We certainly understand why this would be important to have your readers accurately know when this event will take place. This is something our developers are still looking into and while we don't have an exact timeline, we have forwarded this to that team directly. In the meantime, that is certainly something you can do to let your readers know.  ... View more

Hi @RosieL,    Thanks for joining us in the Community! We certainly understand why it would be helpful to have this feature available to your emails and it can be important. We will add your account to the current request list as well. We also appreciate your feedback on the survey tool and will pass this along to our development team. ... View more

Hi @BenB9,    Thanks for joining us in the Community! I certainly agree there are times when this would be helpful. While we don't have a timeline regarding this, we can track your feedback.   In the meantime, in addition to simply directing people to the bottom of the email, you are more than welcome to directly upload these contacts to unsubscribe from a file. For more information, please click here. ... View more

Hi @DanielleC1976,    Thanks for joining us in the Community and for letting us know! Please try those steps including trying alternate browsers as well as clearing your cache. Let us know if you continue to experience what you described.  ... View more

Hi @AndrewR788,    Thanks for joining us in the Community! I understand why it would be helpful to include a contact's additional fields in the survey data. However,  the reason it is not included is because the survey data is based on the content of the survey itself. The email address is included so you know who is saying what (otherwise that field would be blank if the respondent is anonymous),  but the only way to include other information is to add a "personal information" section to the survey. Additional fields in a contact profile are meant for record keeping as well as inserting contact details into the body of an email campaign.   It is a great idea to have the option to include it  though and I will forward your concerns to our developers. Thank you!  ... View more

Hello Heidi,    Thanks for joining us in the Community! We certainly understand that these emojis look better in color. We would be more than happy to look into this for you. Could you email us at social_support(at)constantcontact(dot)com with which email client(Outlook, Gmail etc.) you are using, which emojis you are trying to use and with any screenshots you are able to provide.  ... View more

Hi @WillS72,    Thanks for that additional feedback regarding the HTML editing options, we have passed this along to our development teams. We do apologize that you aren't able to find what you are looking for when selecting a template. Have you tried searching a specific search term such as "Labor Day". This will bring up specific templates shown below. We certainly understand that campaign design is an option however it may not fit into your budget, as a result we have sent you an email directly to the email on file with more information.     ... View more

Hello @kelseym4,    Thanks for joining us in the Community! We certainly understand how helpful it can be to include GIFS into your campaigns to help increase engagement. However there can be some challenges with GIFS with certain email clients. For more information on this please click here.  ... View more

Hi @BobbieS,    Thanks for joining us in the Community! We do apologize for the confusion. Are you referring to an event landing page? If not, feel free to click more actions under Sign Up Forms -> Landing Pages and More, and delete shown below. Please keep in mind this is only for any additional landing page you have created other than the original. The original landing page can only be edited. ... View more