You know how some people like to leave a spare key underneath their garden gnome? It’s a novel idea, but creates a security risk for anyone that might stumble upon it (why random people are casually looking under your garden gnome is a different matter).

Why should I secure my account?

As businesses increasingly rely on digital platforms to operate and communicate, and the rise of bad actors trying to expose sensitive information from organizations at all levels, the need for robust security measures is paramount.


What are the ways I can secure my account?

There are three things we use to ensure the right people are accessing your account: a password, a security question, and multi-factor authentication. No garden gnomes here.


A secure password is the primary key used to access your account. Just like many other sites, we have requirements in place when setting or changing your password.

Basic best practices include:

  • Don’t use the same password for other logins.
  • Avoid common passwords (like Password!)
  • Change your password on a regular basis. 

Security Question

When setting the security question, you will provide the answer to one of several questions that you can choose from. The answer should be unique and not easily guessable. 

If you accidentally lock yourself out of your account and need to send an important email, please contact our support team. An agent will ask the security question on your account to ensure we are unlocking the door to let the right person in. Just like a password, this security question should be changed if an unauthorized user accesses your account.



Did you know we have an article on what steps should be taken if you need to transfer ownership of your Constant Contact account?

Multi-Factor Authentication


In order to keep your account safe, we add an additional layer of security called multi-factor authentication (MFA). MFA is an effective and standard security technology used by many online services to protect their customer’s data from unauthorized access. By using an additional means to confirm you’re the one attempting to access your account, MFA can help prevent attacks, reduce the risk of other cyber security threats, and protect your personal information from hackers.



Once you enroll in multi-factor authentication, you will need to select a secondary factor of authentication. This includes:


  • Okta Verify
  • Google Authenticator
  • SMS Authentication
  • Voice Call Authentication



Both U.S. and international numbers are supported for SMS and Voice Call Authentication.


 If you log in from a new or unfamiliar source, a prompt will appear and ask for a verification code from the secondary factor selected. This is especially common if you use multiple networks or VPNs, or clear your cookies often.

We strongly advise setting up additional user profiles for multi-person access to the account. This allows each user to choose their own secondary authentication factors independently of the account owner. Please review the Plans & Pricing page to determine the number of additional users your account can accommodate.

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Last update:
‎06-06-2024 08:13 PM
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