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Background Color when Forwarding Emails

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Employee

Re: Background Color when Forwarding Emails

Hello @BradH350,

 

When you hit reply in an email client, that email client is what actually chooses what pieces of code are over-written, and which are left alone.  There's no consistent methodology, so making the outcome consistent is nearly impossible.  If you try sending yourself this test in several different email clients, and respond from all of them, I'm fairly certain that you'll see different changes from all of them, and some may very well have different containers to keep background colors from bleeding over like you're seeing.


Aaron_H
Community & Social Media Support

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Consulting & Training

Re: Background Color when Forwarding Emails

When forwarding Constant Contact emails, it completely changes the colors of the eblast. It's supposed to look like the first image, but when forwarded or replied to, it changes it to the second image. How can we stop this from happening?

cc.PNGcc1.PNG

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Moderator

Re: Background Color when Forwarding Emails

Hi @GraceK50 

 

Thank you for including your screenshots in this post! These images definitely helped us to understand what you are experiencing. With that said, I apologize you are seeing this change in your forwarded emails. This is something we are continuing to troubleshoot as these formatting changes are caused by the email clients itself. At this time we do not have a workaround, or a time estimate of when it will be resolves. I have however submitted this information in your account. I have also added you to our queue to be notified when it is resolved.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Frequent Visitor

Re: Background Color when Forwarding Emails

I am trying to find a solution to this very problem and looking at this forum makes me think that it hasn't been resolved? So I suppose the only solution is to keep a white background if you want your replies to be read-able... 

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Moderator

Re: Background Color when Forwarding Emails

Hi @CraigC181 

 

You are correct, at this time there is not an available solution to display changes when an email is forwarded. Because this isn't something all contacts experience, along with the fact that these formatting changes are caused by the email clients itself, we do troubleshoot on a case by case basis and collect the details previously requested in this thread. Details like what specific display changes you're seeing, a screenshot, the email client the email was forwarded from, and the email client the forwarded email was received at. In the meantime, I would suggest including a "View as Webpage" link in your email. Even if the email is altered, contacts can still view the unaltered version in a webpage through this link.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Regular Visitor

Re: Background Color when Forwarding Emails

Same - Very Irritating 

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Employee

Re: Background Color when Forwarding Emails

Hello @CarrieWMGNA,

 

We completely understand how you feel, and we are currently working on a solution. Thank you so much for your feedback, we appreciate it very much! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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Frequent Visitor

Re: Background Color when Forwarding Emails

Was a solution to this problem realized in the last month? 

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Occasional Advisor

Re: Background Color when Forwarding Emails

Not as far as I know - it hasn't been fixed.

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Occasional Visitor

Re: Background Color when Forwarding Emails

No it's not fixed, because we are still having that same issue to this day. 

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