Campaigns are not loading

[Marie-AndreE]

Hi there, today is March 31 - I have been trying to access my campaigns all afternoon, and they will not load. I have tried on two different browsers multiple times. All other websites are functioning as normal for me. Is this an issue others are having? Thank you. 

[William_A]

Hello @Marie-AndreE ,

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.