Can't log in

LindseyM2
Occasional Participant

Can't log in

Since you've changed your website, I can't log in

6 REPLIES 6
LindseyM2
Occasional Participant

Is anyone else having trouble logging in since the website change? 

William_D
Moderator

Hello @LindseyM2 ,

 

Would you be able to provide any error messages or screenshots of the issue (without showing your username or pass, of course)? When you click the button to Log In from the homepage, does it not go anywhere, or take too long to load? Does going directly to the login screen from this link alleviate the issue at all?

It's also possibly a connectivity error. Try clearing your browser's cache, or try using Incognito/Private browsing, to see if you can get logged in.


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William D
Community & Social Media Support
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its just displaying the loading animation and i can't login to my account from 2 days please resolve the issue

Hello @user820018. Did you attempt the troubleshooting steps Will mentioned earlier in this thread, specifically trying a different browser or an incognito/private browsing window? Taking these steps will allow us to assist you further if they did not work.


Caitlin M.
Community Manager
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plantbaseddfw
Occasional Participant

I've had problems most of the day as well.

Hello @plantbaseddfw ,

 

Could you please refer to my message earlier in this thread, and provide any information for further troubleshooting?


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William D
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.