Can't log in

[LindseyM2]

Since you've changed your website, I can't log in

[LindseyM2]

Is anyone else having trouble logging in since the website change? 

[William_D]

Hello @LindseyM2 ,

Would you be able to provide any error messages or screenshots of the issue (without showing your username or pass, of course)? When you click the button to Log In from the homepage, does it not go anywhere, or take too long to load? Does going directly to the login screen from this link alleviate the issue at all?

It's also possibly a connectivity error. Try clearing your browser's cache, or try using Incognito/Private browsing, to see if you can get logged in.

[user820018]

its just displaying the loading animation and i can't login to my account from 2 days please resolve the issue

[Caitlin_M]

Hello @user820018. Did you attempt the troubleshooting steps Will mentioned earlier in this thread, specifically trying a different browser or an incognito/private browsing window? Taking these steps will allow us to assist you further if they did not work.

[plantbaseddfw]

I've had problems most of the day as well.

[William_D]

Hello @plantbaseddfw ,

Could you please refer to my message earlier in this thread, and provide any information for further troubleshooting?