Email footer displays html code ' instead of ' (apostrophe)

TheresaT19
Frequent Participant

Receiving a Constant Contact email in Outlook displays the html code of an apostrophe (') instead of the actual apostrophe in the email footer. For example...

Linda Z's Sewing Center | 1216 E Central Rd, Arlington Heights, IL 60005

Can this be fixed?

7 REPLIES 7
Frankie_P
Moderator

Hi @TheresaT19 

 

Although you were able to speak with our Chat Support about this as well, I wanted to make sure our response was shared here as well. Seeing this line of HTML code in your footer is a defect we have seen with users using Outlook. It is an experience we are continuing to look into and troubleshoot. In fact there is an open ticket in your account with our upper level of support. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Any updates on this? Still experiencing this issue, as well.

TheresaT19
Frequent Participant

This was fixed through a phone call to customer service and they created a ticket.

St.Marks
Occasional Participant

Did they only fix this on your account? It's not fixed platform-wide because we are still having this issue.

 

Thank you

MarcoC041
Participant

This is an issue for me as well. Our organization uses an apostrophe in its name. I don't want to have to remove the apostrophe as a work-around but the "&apos" characters appear if I leave it in. I would appreciate a fix.

HeatherM485
Participant

Has there been any resolution to this issue? Our organization is having the same problem. 

-Mary Lee's House | 2806 N. Armenia Ave., Tampa, FL 33607

TheresaT19
Frequent Participant

This was fixed through a phone call to customer service and they created a ticket.

 
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar