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Email footer displays html code ' instead of ' (apostrophe)

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Retail

Email footer displays html code ' instead of ' (apostrophe)

Receiving a Constant Contact email in Outlook displays the html code of an apostrophe (') instead of the actual apostrophe in the email footer. For example...

Linda Z's Sewing Center | 1216 E Central Rd, Arlington Heights, IL 60005

Can this be fixed?

4 REPLIES 4
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Moderator

Re: Email footer displays html code ' instead of ' (apostrophe)

Hi @TheresaT19 

 

Although you were able to speak with our Chat Support about this as well, I wanted to make sure our response was shared here as well. Seeing this line of HTML code in your footer is a defect we have seen with users using Outlook. It is an experience we are continuing to look into and troubleshoot. In fact there is an open ticket in your account with our upper level of support. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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Regular Visitor

Re: Email footer displays html code ' instead of ' (apostrophe)

Any updates on this? Still experiencing this issue, as well.

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Retail

Re: Email footer displays html code ' instead of ' (apostrophe)

This was fixed through a phone call to customer service and they created a ticket.

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Member

Re: Email footer displays html code ' instead of ' (apostrophe)

Did they only fix this on your account? It's not fixed platform-wide because we are still having this issue.

 

Thank you

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