Email footer displays html code ' instead of ' (apostrophe)

TheresaT19
Retail

Email footer displays html code ' instead of ' (apostrophe)

Receiving a Constant Contact email in Outlook displays the html code of an apostrophe (') instead of the actual apostrophe in the email footer. For example...

Linda Z's Sewing Center | 1216 E Central Rd, Arlington Heights, IL 60005

Can this be fixed?

5 REPLIES 5
Frankie_P
Moderator

Hi @TheresaT19 

 

Although you were able to speak with our Chat Support about this as well, I wanted to make sure our response was shared here as well. Seeing this line of HTML code in your footer is a defect we have seen with users using Outlook. It is an experience we are continuing to look into and troubleshoot. In fact there is an open ticket in your account with our upper level of support. One of these agents will contact you directly with any further updates.


Frankie.P
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

Any updates on this? Still experiencing this issue, as well.

This was fixed through a phone call to customer service and they created a ticket.

Did they only fix this on your account? It's not fixed platform-wide because we are still having this issue.

 

Thank you

MarcoC041
Participant

This is an issue for me as well. Our organization uses an apostrophe in its name. I don't want to have to remove the apostrophe as a work-around but the "&apos" characters appear if I leave it in. I would appreciate a fix.