Exclude list from email sequence

0 Votes
Hello, I was wondering if anyone can help me with this issue and provide a solution: We have two lead gen sequence emails running: one for Facebook and then a new sequence for virtual card signers. Our problem is with individuals who have previously received our Facebook email sequence. If they sign our virtual card, they are added to our new email sequence--which I don't want to happen. My initial solution was to exclude them from our new sequence--but there is no option to do so. I have spoken to the chat support team about this issue and they said the best I can do is manually remove everyone in the lead gen list from our thank you card sign list. This would only be a fix for the current people on the list--not for anyone new who signs the virtual card. Does anyone have a solution to this problem? All advice helps.
0 Votes

Hello @DevAssociate ,


If you were trying to send a one-time email and just wanted to exclude contacts that were in a smaller list from your main list, then I'd suggest using segmentation and sending to that. However, based on how I'm understanding your description, this wouldn't work because you'd be constantly having contacts pop in and out of certain lists based on different prompts coming in. In this regard, you'd need to manually update your list(s) or make new ones to send to.

William A
Community & Social Media Support