Format changing when forwarding?

ArronM5
Member

Format changing when forwarding?

Hello CC Wizards,

Why is it that that when I receive the e-mail from CC it looks like:Capture01.JPG

 

 

However when I then forward someone that e-mail, it changes to this:Capture02.JPG

13 REPLIES 13
Frankie_P
Moderator

Hi @ArronM5 

 

Thank you for sharing these screenshots here in the Community! They definitely helped to understand what you are experiencing. We have seen cases where forwarding or replying to an email can cause display issues within the email client. What email client was the email forwarded from? What email client was the forwarded email received at? Are you seeing this change will all emails or a campaign in particular? These are helpful details to have as we are continuing to troubleshoot this experience and tracking this information in your account.


Frankie.P
Community & Social Media Support

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Hi Frankie!

 

I used Microsoft Outlook to forward this message to someone in my company also using outlook. This seems to be happening to all e-mails.

 

Let me know if you have an other questions.

 

Hey @ArronM5!

 

First, I love being called a wizard. Let's see what we can do!

 

We should have been more specific, though. My apologies. What version of Outlook are you/your office using? For example, I just sent a test of your email to myself and forwarded it to an Outlook 2010 account and I was not able to replicate the formatting issue. I appreciate your patience!


Nick S.
Social Media & Content Manager

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No worries Nick. Thanks for following up. I am also using Outlook 2010.

Hi @ArronM5 

 

Thank you for this clarification! As Nick mentioned we unfortunately were unable to replicate this same experience through Outlook 2010. At this time we also do not have a time estimate of when this will be resolved. We have however added this information to a ticket we have created in your account. We have also added you to our queue to be notified when this is resolved.


Frankie.P
Community & Social Media Support

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No problem. Thank you so much for your help. Please reach out if there is anything I can do to help or clarify.

 

Hi @ArronM5 

 

You're very welcome! We're always happy to help and make sure your emails are displaying properly. With that said, what operating system are you using? This is also another great detail to be added to the ticket under your account.


Frankie.P
Community & Social Media Support

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Hello Frankie,

I know it has been awhile, but we are still having issues when our communications are being forwarded. We are still using Outlook in windows. it seems to be the same on different versions on windows.

 

Wondering if you have encountered anyone else having these issues since we last spoke?

 

M

Hello @ArronM5,

 

We do apologize but we do not have any updates on this ticket yet. How our emails look after they are forwarded outside of Constant Contact is completely out of our control. We are still working on this and will send you an update once we have one. Thank you! 


Zoe H.
Community & Social Media Support

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Hi there -- I am currently experiencing this same issue. When any email is forwarded using Outlook for Windows 10, it adds space between all of my block elements from the builder tool. It is more obvious if my background of the email is set to a specific color. It does not happen when I forward to someone using outlook for iphone or mail for windows 10. But it happens with all of my designs and is triggered by anyone forwarding my email using Outlook.

I have received forwarded emails from other vendors that appear to use the constant contact interface, and have noticed the same dramatic formatting changes. 

 

 

 Screenshot 2021-03-05 115408.jpg

Hello @MeyerDesign,

 

Thank you for providing those screenshots! I do apologize that you are having the same experience. We unfortunately were unable to replicate this same experience through Outlook 2010. At this time we also do not have a time estimate of when this will be resolved. We have however added this information to a ticket we have created in your account. We have also added you to our queue to be notified when this is resolved. Thank you! 


Zoe H.
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
TammiD56
Participant

I'm having the same issue.  Emails cannot be forwarded outside of Constant Contact.  Very strange that Constant Contact employee cannot replicate the issue when everyone is else is having the same issue.  

 

When you send an email from Constant Contact to yourself and open it in Outlook you cannot forward without getting formatting issues.  The only place you can forward it from is the online version of Outlook.  

MaryS0804
Participant

I am having the same issue! >:O argh