Format changing when forwarding?


Hello CC Wizards,

Why is it that that when I receive the e-mail from CC it looks like:Capture01.JPG



However when I then forward someone that e-mail, it changes to this:Capture02.JPG

Top Answer

Forwarding emails will always result in sporadic changes, since forwarding an email causes its code to be partially rewritten by the email program doing the forwarding. This is unfortunately standard practice in the industry, and is not something we can control since it's being forced upon the emails by the forwarding email program(s).


I am also experiencing the same issue across multiple constant contact accounts. Any advice on how to avoid this is much appreciated as forwarding newsletters to those not yet in the contact list is an important part of my team's outreach and communications.

Hi @verite-amherst , 


I apologize that you are having those display issues in Outlook. We do lose control over the formatting when emails are forwarded using the Forward button in the email client, but I'd be happy to track this as a feature request on your account. I'll have our engineering team reach out if there are any changes or updates to this. 

Amanda G.
Community & Social Care
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