Thank you for sharing these screenshots here in the Community! They definitely helped to understand what you are experiencing. We have seen cases where forwarding or replying to an email can cause display issues within the email client. What email client was the email forwarded from? What email client was the forwarded email received at? Are you seeing this change will all emails or a campaign in particular? These are helpful details to have as we are continuing to troubleshoot this experience and tracking this information in your account.
First, I love being called a wizard. Let's see what we can do!
We should have been more specific, though. My apologies. What version of Outlook are you/your office using? For example, I just sent a test of your email to myself and forwarded it to an Outlook 2010 account and I was not able to replicate the formatting issue. I appreciate your patience!
Thank you for this clarification! As Nick mentioned we unfortunately were unable to replicate this same experience through Outlook 2010. At this time we also do not have a time estimate of when this will be resolved. We have however added this information to a ticket we have created in your account. We have also added you to our queue to be notified when this is resolved.
You're very welcome! We're always happy to help and make sure your emails are displaying properly. With that said, what operating system are you using? This is also another great detail to be added to the ticket under your account.
I know it has been awhile, but we are still having issues when our communications are being forwarded. We are still using Outlook in windows. it seems to be the same on different versions on windows.
Wondering if you have encountered anyone else having these issues since we last spoke?
We do apologize but we do not have any updates on this ticket yet. How our emails look after they are forwarded outside of Constant Contact is completely out of our control. We are still working on this and will send you an update once we have one. Thank you!
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