Freezes after image insert

TheFellowship
Participant
0 Votes

Updating our church enews tepmplate ... finding that it freezes up afte each image that I insert. I have to log out and back in to be able to put new image. Anyone else having this issue??? 

1 REPLY 1
William_A
Administrator
0 Votes

Hello @TheFellowship ,

 

Are you seeing this issue occur on other networks (e.g. data or another wifi) or devices? Is this occurring on other browsers, or in Incognito/Private browsing? Are there a VPN or other security elements (such as ad/pop-up blockers) being run on your current device that may be blocking certain elements of our site? Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


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William A
Community & Social Media Support