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Image editor is not exporting

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KimP53
Member
‎08-23-2021 11:48 AM
‎08-23-2021 11:48 AM

I'm doing the same exact thing I always do and my image editor stopped working on Friday. I cannot get any resolution via chat or phone keep getting dropped. I add two stickers to my image and export. It just spins.  I've got the most current version of Chrome. I've cleared my cache I've tried icognito mode. My speedtest is great. This is what it looks like when I export. photo editor.PNG

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William_A
Moderator
Moderator
‎08-23-2021 12:16 PM
‎08-23-2021 12:16 PM

Hello @KimP53 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.

View solution in original post

2 REPLIES 2
William_A
Moderator
Moderator
‎08-23-2021 12:16 PM
‎08-23-2021 12:16 PM

Hello @KimP53 ,

 

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
KimP53
Member
‎08-24-2021 10:36 AM
‎08-24-2021 10:36 AM

thanks I updated my windows and it's working! 

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