Issues with the site

ShericaR2
Participant

Hi, is anyone else having issues accessing the campaigns? I am trying to update mine for tomorrow morning but it will not allow me to

1 REPLY 1
Caitlin_M
Administrator

Hi @ShericaR2. We did not have any reported site issues last night. If you are still experiencing issues this morning, you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.


Caitlin M.
Community Manager
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

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