Pages not loading

[Veronika]

The website has become very slow and the pages are not loading at all even when I refresh the page.  My computer is fully updated and internet service is working properly.  What is going on?

[William_A]

Hello @Veronika ,

Are you running into any particular error pages you can screencap or provide the exact wording for? Does performing any basic connectivity troubleshooting alleviate the issue at all? Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

[HMH_Marketing]

I have three accounts I manage, and they are all SLOW.

Tired of them dying and having to reload.

[William_A]

It sounds like you may be running into some connectivity issues when trying to access the site. Let’s start with some basic connectivity troubleshooting. Please keep in mind that when I say connectivity issues, I'm not necessarily referring to just your internet speed. There are a number of elements that can affect website connectivity and accessibility on an individual basis. 

If none of those alleviate the issues, please call our general support number so they can continue troubleshooting with you live. If possible, please have a screenshot of your speed test, including the More Info section, ready for the phone agent.