Using Animated GIF Images in an Email Campaign

DonaldS36
Participant

I created a GIF using Canva.  It's 600px x 150px and 327 KB.  When I try to upload the file, Constant Contact tells me to try saving my file as a different file type and re-upload it.  Can anyone help with this? Thanks!

1 REPLY 1
William_A
Moderator

Hello @DonaldS36 ,

 

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

  • Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
  • Compressing the Gif (using lossy compression is available)
  • Converting the Gif to an MP4 filetype, then converting back to a Gif
  • Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
  • Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

Anyone can be a marketer! Visit our Blog & Resources page to brush up on the latest tips and tricks.
  • Support Tips

    Reporting Metrics

    "Authenticating your emails is the best way to ensure your emails achieve maximum deliverability. If you have your own domain, setting up self-authentication is especially important! " - Will

    See Article
    Avatar
  • Support Tips

    Call-To-Action Links

    "Target your most engaged contacts by creating a segment. Create a special offer or show your appreciation!" - Caitlin

    See Article
    Avatar
  • Support Tips

    Read Before You Send a Test Email

    "Did you know? You can send unlimited test emails to your verified email address, but only 50 in a 24-hour period to non-verified email addresses." - Nick

    See Article
    Avatar