Using Animated GIF Images in an Email Campaign

[DonaldS36]

I created a GIF using Canva.  It's 600px x 150px and 327 KB.  When I try to upload the file, Constant Contact tells me to try saving my file as a different file type and re-upload it.  Can anyone help with this? Thanks!

[William_A · Accepted solution]

Hello @DonaldS36 ,

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

• Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
• Compressing the Gif (using lossy compression is available)
• Converting the Gif to an MP4 filetype, then converting back to a Gif
• Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
• Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.