Solved: Re: Using Animated GIF Images in an Email Campaign - Constant Contact Community

DonaldS36 · ‎03-08-2022

I created a GIF using Canva. It's 600px x 150px and 327 KB. When I try to upload the file, Constant Contact tells me to try saving my file as a different file type and re-upload it. Can anyone help with this? Thanks!

William_A · ‎03-09-2022

Hello @DonaldS36 ,

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
Compressing the Gif (using lossy compression is available)
Converting the Gif to an MP4 filetype, then converting back to a Gif
Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎03-09-2022

Hello @DonaldS36 ,

Does either of the following troubleshooting steps alleviate the upload issue for that gif?

Open image in Photoshop > File > Export > Save for Web > Leave default settings and click Save
Compressing the Gif (using lossy compression is available)
Converting the Gif to an MP4 filetype, then converting back to a Gif
Putting the Gif in an image hosting site, then adding it to your email via the Image URL method
Making sure the Gif matches all the optimization criteria

If none of those alleviate your issues, please respond to the automated @ mention email with the Gif attached so we can investigate further.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

Using Animated GIF Images in an Email Campaign

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