Workaround for manually updating/correcting email within an individual contact.

DanitaK
Participant

I contacted help desk who said there is a known bug in updating/correcting an email address in a specific contact.  They offered the below workaround, but I still can't figure out how to do or what the below means.

 

I keep getting error message "This email address already exists in your account." (which isn't the case)

 

From online chat w/help desk:

While we work on an overall fix, we have the following solution to offer you in the meantime, you can try this workaround.

  1. As a workaround please add the email you're attempting to change it to, using the "Type or Paste Contacts" option.
  2. Then, change the email address to something different, ie "test@test.com", but DO NOT delete it yet.
  3. Once this is done, you should be able to update the original contact and delete the contact you changed in the previous step.
1 REPLY 1
William_A
Moderator

Hello @DanitaK ,

 

Which part are you having trouble with? In all honesty, the easiest method would be to simply upload the new email address as a fresh, new contact, with the accompanying contact info associated via the type/paste multiple or file upload methods. Make sure the "new" contact is being added to the appropriate lists during the upload. 


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William A
Community & Social Media Support
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