Hello @MonteH31 ,
Based on your description, it sounds like you're experiencing connectivity troubleshooting, or the text block you're trying to edit is either: containing text that wasn't completely cleared of formatting before being pasted in, or you're trying to edit in a template that's several generations of copied-copies deep and has built up junk coding.
I'd recommend performing the following troubleshooting steps, to narrow down the source of the issue so it can be corrected:
- Perform basic connectivity troubleshooting
- Manually type out and format the text in a fresh new text block, to see if it's a matter of either copied-over formatting or an issue with the one particular text block
- See if the issue occurs in a fresh, newly made email - especially a blank one.
If performing one of these standard troubleshooting steps alleviates your issue, I'd advise calling our general support so they can continue troublehsooting live with you.
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