Tech Support

0 Votes

I am a bit disappointed with Constant Contact. After sitting through an hour presentation during the 2019 Business Expo in Los Angeles, I thought it would be great to try the services.

 

Support is almost nonexistent for our organization. We simply needed information on getting an email address for our domain name. Navigation and designing has been a real challenge and we’ve kept quiet. We decided not to continue paying for email Marketing since just had a few How To videos thrown at us. The video didn’t address our issue and no one was ever available to assist with the matter.

Now, we can’t seem to set up an email using our domain nor find instructions on the matter.

 

Bottom line, there’s no tech support.

2 Comments
Frankie_P
Moderator
Status changed to: Open Questions

Hi @ElizabethJ6492 we apologize this is the experience you’ve had with your account! This is definitely not the experience we want our users to have. How were you trying to connect with our support? While we do have how-to articles in our Knowledgebase Center, good news is support is available here in the Community. We also have agents available by phone at these hours and numbers who would be happy to walk you through setting up your account.

Frankie_P
Moderator
Status changed to: Closed - No Action

Thank you for taking the time to post in the Community. We haven't heard back from you so we are going to close this idea. This doesn't mean that we aren't listening to your feedback! If you would like to continue the conversation, please feel free to reply here in the Community or vote on any of the other open ideas to let us know what you would like to see.

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