Product Ideas

Would like to have one write in answer and "other" as the second write-in answer. ... View more

Well, let me check; maybe the chat was saved after all... ... View more

When I go to make a new event, the default for payment information is 'multiple options' rather than the one payment. ... View more

Every time I remove one or more contacts from a list, I have to go out of the contacts and to campaigns (or something else to refresh the screen) before I am able to remove more contacts. This same things happens when adding contacts also. Must go out of contacts and back in. This wastes a lot of time. ... View more

Do you have an "on demand" rate? I only send a newletter out once every 3 months or so, naturally I wouldn' want to pay for every month regardsless. Please advise. Heinz hhammer@routesinternational.com ... View more

I've been using Constant Contact for about a month and am pretty disappointed in the service. We paid nearly twice the amount we had been paying to , and have had nothing but issues at this point. We were not notified that our first e-mail to our 75,000 subscribers would be under review for 48 hours. The information in the e-mail was extremely time sensitive and at this point has probably cost us several thousand dollars in sales. Combined with the fact that I was told by the account review team that the e-mails would be sent within the next 24 hours and at this point, only one batch has been sent. It does us absolutely no good to have e-mails sent in the middle of the night.    The bigger problem though is the Shopify integration and reporting. Comparatively, it is extremely basic. I have been told by Customer Service there is no way for me to choose to auto upload only those customers who have opted into marketing, which means I have to manually update my lists daily. There is also no way for me to track sales from link clicks like we were able to do with MailChimp or to see the overall sales from an e-mail. We have been told I can only track sales from specific Shopify Blocks. I can't add a collection as a block, and with thousands of products on our site, there is no way to add all of the products from a particular promotion without bombarding customers.    While customer service is polite enough they don't seem to have any interest in helping me find workarounds for these issues. I have only ever been told "I understand the inconvenience this has caused you. Unfortunately, we don't offer...". Every other platform I have used has at least done their best to try and find solutions.    I hope that these issues will be resolved as I become more familiar with the platform, but at this point, I'm extremely disappointed and will be looking elsewhere if I don't see any improvement. ... View more

We sent a survey out yesterday and are getting back plenty of good results. Our huge disappointment is that the exported results are not in a user-friendly format. We need to print the text comments in order to respond. First, you don't give the person's name--only email. Our POS system looks up customers by NAME. Second, your spreadsheet is so HUGE that it will not print the full line of comments without cutting them off. Or else it tries to print hundreds of pages of cut off comments with no way to reference them. If this is your business, we suggest you made HUGE modifications and upgrades to your survey program. For what we pay per month this is COMPLETELY unacceptable. Who there can help us format these text comments into a user friendly PRINTABLE format??? ... View more

Understand the default is mid-day... this type of email would be best if automated to be send at 12:01 am on the actual Birthday! Start your birthday with Happy Birthday wishes! ... View more

Please make it easier for me to entirely delete contacts - I don't have time to go hunting around to find out how to easily do it once someone unsubscribes ... View more

I'm already paying for an account. Why is this page trying to sell me more?? ... View more

Existing recording including "it's a busy support day" and the waiting music has been the same for over 5 years? Please consider changing it to something fresh and new - thank you! PS worked with Collin M today - He was excellent! ... View more

Your mobile version of this software is horribly frustrating and does not work ... View more

As an extension of customer support, issues with WEPAY should go thru Constant Contact. ... View more

This site sucks. It took auto fill and will not allow me to change to accurate information. ... View more

Your schedule and that of customers are unique to each group.    The ability to send an e-mail to the department needed would be a wonderful addition.  (My apologies if it already exists and I did not see that option available).   Management@njota.org Linda Russell ... View more

I need to use the Facebook icon three different times and the new template only allows a user to include it once in their newsletter. Please advise.  ... View more

If you want to use a logo different from teh one automatically found and attempt to insert the new one, you cannot just go back to the insertion process if the result is not correct ... you have to start all over again. Crazy ... View more

I find the information shown on the Billing Information page to be confusing. Can't you make it simple if I want to make a payment? ... View more