Product Ideas

Need a way to copy an existing contact and save it with a different email. We email people at the same company and all the information is the same except the email address, it would make it a lot faster. Or be able to have multiple emails address saved for a contact.  ... View more

having the email editor bar at the top is not working for me.   Not sure if I can change it back to original - scrolling up to make an edit is a time sucker.  thanks. ... View more

I recently submitted a request to stop fake emails being accepted into my CC mailing list after Captcha is ineffective in Wordpress plugin.   I don’t think it is a good idea to send a confirmation opt in email to someone who is trying to hack into my site by privileges granted after joining a Constant Contact email list. Seriously, how does asking them to confirm the bogus email stop them from then confirming the bogus email and thereafter becoming a website exclusive member?   This is quite a serious flaw in your processes in CC management and needs a solid rethink.   You should have the ability to blacklist requests to join a CC email list using wildcards once an email address is known to be suspicious or obvious fake.   If I get ten requests in a day from a domain using different first names I don’t want that email address to be sent any correspondence or opt in requests nor do I want them in my list.   Find a real solution please.   ... View more

Thank you, Constant Contact for improving the editing experience by pinning the editing tool to the upper frame.  I have been asking for this upgrade for years as the previous "floating" editing tool hampered the data entry and editing.  This improvement will make the creation and editing much more efficient!  Thank you!   ... View more

Good afternoon,    In trying to use the new beta event tool we have found some issues. We tend to have repeat events and copy the emails and the events regularly in the old version.   1. We are having issues copying the events in the new beta version as it won't copy the landing page is very glitchy and isn't saving completely.  2. A training we have multiple times every month has 2 price points and this is a problem in the new beta version. One is a higher price point for managers, and the other is for crew at a lower price point. When we put in the custom fields to capture the information the high price point becomes secondary to the lower price point which will confuse the managers adding their crew. 3. Also, we can't put a cap on each level as we don't know how many managers vs. crew will sign up so there needs to be a combined pool of tickets limit not individual price point ticket limits.    All these issues will make using the new beta event tool very time-consuming and difficult. We like the look of the new event tool, however we hope you are still improving it in beta version.    Thank you,    Rebecca Gary The Training Institute   ... View more

PUNEETH IS AMAZING!! This man is BEYOND patient!!!  I called Constant Contact twice today. The first rep. handled my first question and that problem was solved.  THEN... I made an invitation in CANVA.  Not knowing this program that is linked to Constant Contact, after I finished the invitation the only option I saw was publish.  I clicked on publish and my project was gone. I called Constant Contact.  The girl that answered was nice but NOT of your usual caliber of employee.  I hung up completely frustrated. I called Canva customer service to be put on hold for 40 minutes.  I looked for other customer service numbers for Canva but found none.  I hung up. I called Constant Contact again and I WAS LUCKY ENOUGH TO REACH PUNEETH!!!  He did not brush me off.  He wasn't going to let me hang up upset.  His patience was like that of no other.  I was frustrated beyond frustrated. He kept me calm and assured me we were going to get this done. We kept hitting roadblocks along the way but HE didn't give up. And HE wouldn't let me give up!   This man IS A GEM and should be greatly appreciated as he is by far the most amazing person I have ever encountered!!!  Please celebrate PUNEETH for being EXCEPTIONAL and KIND!  Constant Contact is soooooo luck to have PUNEETH!!  ... View more

I just got off of a chat with the support team. I was told there is currently no way to post a single campaign to our website. I am really surprised that there is no easy way to do this. The only option is to use the archive method and post the js code for the archive. This does not work for the way we apply it to our website. In the past, I have tried posting a PDF version but that doesn't look very good.   The best method I have found is to post an iFrame on the site of the HTML version of the campaign. It would make sense to me to have iFrame code easily accessible within the campaign to post it to a website.     ... View more

I want to properly purge my database of stale contacts. I need the following export to do so.   Email | Create Date | #Campaigns Sent | Last Send Date | Last Open Date | Last Click Date   Thanks  EMC ... View more

I was sold on the fact that CC has better capabilities to segment my email list, through tag usage, among other benefits when I entertained taking our companies business away from your competitor, . Saleman specifically focused on that capability for my needs, even after I shared with them that I would be migrating over 14,000 email addresses.    Fast forward to recently when I have the need to schedule an email while segmenting the recipient list by tag and list and I don't have that functionality where it is supposed to be. After a talk with support, I'm informed that I have too many contacts to be able to segment by tag. Too many.  I brought you all too much business for you to be able to handle the main piece of functionality that I was sold when entertaining changing marketing email service providers.    I never had this issue, or any issue really, with . Their rising fees caused me to entertain a change, but I can clearly see that I need to send my business back to them because they can provide what our needs are and had been doing so. The extra money is worth it, unless CC can make adjustments.  ... View more

It would be great if we could put multiple selected contacts on a Temporary Hold all at once. In many cases I would like to exclude and company from receiving a specific email campaign.  The only way to do this currently is to filter by company in the contacts and edit each contact individually. Sometimes there are 20 contacts in a company, it seems inefficient to have to do this over and over again. Then have to do it again to take them off Temporary Hold.   I don't like the idea of just deleting the contacts temporarily then readding them because, not every contact in a company is on the same lists, so keeping track of what contacts were on what lists is inefficient compared to placing them on Temporary Hold for one email campaign then taking them off with the selected lists still intact.   Adding "Place on Temporary Hold" and "Remove from Temporary Hold" or something like that to the "Actions" drop down menu that appears when multiple contacts are selected would be great.   I hope I explained this well enough, and that this is feasible. Thanks.     ... View more

re send , it is hit or miss , only works half the time. If you can't support it don't say you have i ... View more

I've seen at least one thread that brought this up and was dismissed, but seriously, there needs to be a way to connect to an Instagram account without going through Facebook! A ) Not everyone who uses Instagram uses Facebook, and B ) some, if not most constant contact users are probably businesses or organizations that utilize pages or accounts specific to that entity and not the person managing them. I'm a web admin for an organization, but I don't have the organization's instagram account linked to my personal Facebook page, nor do I want to. I didn't even realize my own personal Facebook account was being linked to Constant Contact to connect the pages until I was trying to link Instagram; and will be rectifying that as soon as I'm able to sit down with my client and connect CC through their Facebook. But even then, there's no reason for them to have the organization linked to their person Facebook page either.   Just make it so Instagram is connected directly and separately from any other platform. I get Meta bought Instagram, but surely the two platforms are independent enough to link to one without the other if you have a login and password for the platform and account you want to link. ... View more

Email me the MS Excel template to incorporate in my personal Excel software that will covert my contact's phone number into the way you want it. It took your support staff over 1 hour of our time to get me phone numbers imported so I could send SMS messages. After 5 or 6 tries that I did, I called chat and they tried another 5 or 6 tries before they got it done. While in chat mode I was informed of all the various formats you would accept (NO BEFORE I STARTED CHAT) and there were plenty.  I think my original format fit all your criteria, BUT Maybe you system won't accept a mix of various formats. CContact could improve the guidance they offer clients like me and your staff's expertise. Why not just send me an acceptable Excel template I almost started rekeying and formating my list with 75 name, but with you country codes and use of (), I wasn't sure tven that would work. ... View more

Nice NASTY red banner saying I have a past due balance and need to update my payment method...except my payment method is fine, since you dinged it just 5 days ago...Fifteen minutes on support with a rep who is looking in the wrong account, does not have the best mastery of the English language and knew the whole time that there's a bug in your billing system throwing up this error...except it took 15 minutes of my time wasted before he admitted it was a known issue that you all had been experiencing for several days. I love how much respect you show for my time and my money. Billing was the last competent department on your side, even that is now suspect... ... View more