Product Ideas

PUNEETH IS AMAZING!! This man is BEYOND patient!!!  I called Constant Contact twice today. The first rep. handled my first question and that problem was solved.  THEN... I made an invitation in CANVA.  Not knowing this program that is linked to Constant Contact, after I finished the invitation the only option I saw was publish.  I clicked on publish and my project was gone. I called Constant Contact.  The girl that answered was nice but NOT of your usual caliber of employee.  I hung up completely frustrated. I called Canva customer service to be put on hold for 40 minutes.  I looked for other customer service numbers for Canva but found none.  I hung up. I called Constant Contact again and I WAS LUCKY ENOUGH TO REACH PUNEETH!!!  He did not brush me off.  He wasn't going to let me hang up upset.  His patience was like that of no other.  I was frustrated beyond frustrated. He kept me calm and assured me we were going to get this done. We kept hitting roadblocks along the way but HE didn't give up. And HE wouldn't let me give up!   This man IS A GEM and should be greatly appreciated as he is by far the most amazing person I have ever encountered!!!  Please celebrate PUNEETH for being EXCEPTIONAL and KIND!  Constant Contact is soooooo luck to have PUNEETH!!  ... View more

I just got off of a chat with the support team. I was told there is currently no way to post a single campaign to our website. I am really surprised that there is no easy way to do this. The only option is to use the archive method and post the js code for the archive. This does not work for the way we apply it to our website. In the past, I have tried posting a PDF version but that doesn't look very good.   The best method I have found is to post an iFrame on the site of the HTML version of the campaign. It would make sense to me to have iFrame code easily accessible within the campaign to post it to a website.     ... View more

I want to properly purge my database of stale contacts. I need the following export to do so.   Email | Create Date | #Campaigns Sent | Last Send Date | Last Open Date | Last Click Date   Thanks  EMC ... View more

I was sold on the fact that CC has better capabilities to segment my email list, through tag usage, among other benefits when I entertained taking our companies business away from your competitor, . Saleman specifically focused on that capability for my needs, even after I shared with them that I would be migrating over 14,000 email addresses.    Fast forward to recently when I have the need to schedule an email while segmenting the recipient list by tag and list and I don't have that functionality where it is supposed to be. After a talk with support, I'm informed that I have too many contacts to be able to segment by tag. Too many.  I brought you all too much business for you to be able to handle the main piece of functionality that I was sold when entertaining changing marketing email service providers.    I never had this issue, or any issue really, with . Their rising fees caused me to entertain a change, but I can clearly see that I need to send my business back to them because they can provide what our needs are and had been doing so. The extra money is worth it, unless CC can make adjustments.  ... View more

It would be great if we could put multiple selected contacts on a Temporary Hold all at once. In many cases I would like to exclude and company from receiving a specific email campaign.  The only way to do this currently is to filter by company in the contacts and edit each contact individually. Sometimes there are 20 contacts in a company, it seems inefficient to have to do this over and over again. Then have to do it again to take them off Temporary Hold.   I don't like the idea of just deleting the contacts temporarily then readding them because, not every contact in a company is on the same lists, so keeping track of what contacts were on what lists is inefficient compared to placing them on Temporary Hold for one email campaign then taking them off with the selected lists still intact.   Adding "Place on Temporary Hold" and "Remove from Temporary Hold" or something like that to the "Actions" drop down menu that appears when multiple contacts are selected would be great.   I hope I explained this well enough, and that this is feasible. Thanks.     ... View more

re send , it is hit or miss , only works half the time. If you can't support it don't say you have i ... View more

I've seen at least one thread that brought this up and was dismissed, but seriously, there needs to be a way to connect to an Instagram account without going through Facebook! A ) Not everyone who uses Instagram uses Facebook, and B ) some, if not most constant contact users are probably businesses or organizations that utilize pages or accounts specific to that entity and not the person managing them. I'm a web admin for an organization, but I don't have the organization's instagram account linked to my personal Facebook page, nor do I want to. I didn't even realize my own personal Facebook account was being linked to Constant Contact to connect the pages until I was trying to link Instagram; and will be rectifying that as soon as I'm able to sit down with my client and connect CC through their Facebook. But even then, there's no reason for them to have the organization linked to their person Facebook page either.   Just make it so Instagram is connected directly and separately from any other platform. I get Meta bought Instagram, but surely the two platforms are independent enough to link to one without the other if you have a login and password for the platform and account you want to link. ... View more

Email me the MS Excel template to incorporate in my personal Excel software that will covert my contact's phone number into the way you want it. It took your support staff over 1 hour of our time to get me phone numbers imported so I could send SMS messages. After 5 or 6 tries that I did, I called chat and they tried another 5 or 6 tries before they got it done. While in chat mode I was informed of all the various formats you would accept (NO BEFORE I STARTED CHAT) and there were plenty.  I think my original format fit all your criteria, BUT Maybe you system won't accept a mix of various formats. CContact could improve the guidance they offer clients like me and your staff's expertise. Why not just send me an acceptable Excel template I almost started rekeying and formating my list with 75 name, but with you country codes and use of (), I wasn't sure tven that would work. ... View more

Nice NASTY red banner saying I have a past due balance and need to update my payment method...except my payment method is fine, since you dinged it just 5 days ago...Fifteen minutes on support with a rep who is looking in the wrong account, does not have the best mastery of the English language and knew the whole time that there's a bug in your billing system throwing up this error...except it took 15 minutes of my time wasted before he admitted it was a known issue that you all had been experiencing for several days. I love how much respect you show for my time and my money. Billing was the last competent department on your side, even that is now suspect... ... View more

I have tried the prebuilt blocks layout but they don't meet the my taste and look. I want some additional blocks so i can create something new for my readers. Pls assist me for this Thankyou ... View more

Please add a way to bulk unsubscribe contacts! It's very time consuming to have to do it one at a time. ... View more

@Frankie_P If I use one of your templates, I can see the radius option when I edit the button. But if I copy one of my emails and add a button, the radius option is not there. Here's the copy of our recent email that you made. I have dragged over a button from the build menu. There is no option for rounding the corners. One of your templates: Modifying a copy of one of my emails: ... View more

I just set up a survey and when I thought I had it right, tested it, etc, I sent it out. Before I activated it I discovered that it ADDS a new blank question every time I try to edit an old one (adds it at the end). Then, when I delete that, unless I quickly save it, the save button disappears and it reverts back to pre-editing. Also, for some reason I could not insert spacers in between questions (I ended up having the questions be a different color type to get around that). THEN I sent it out and discovered, that if someone doesn't answer all required questions, it doesn't TELL them that, it simply acts like it is hung up in the submission process. On top of that, I discovered that if you ask someone to rank option something, if they don't include one of the items - Say they never use one of the products/services you are asking them to rank - that apparently counts as an incomplete question, and they can't submit the survey, but don't know why. On top of all this, in the back end a notice came up saying there is a glitch and you can't report summary of responses. I tried to call but I don't have time to be on hold all day. AND, this seems to be your idea of how I can give you feedback. This is very upsetting to me. ... View more