Solved: API permission denied - Constant Contact Community

hamtheater1895 · ‎03-07-2022

Telling us that our post was denied doesn't help us fix it. Telling multiple users that you don't host this part, it goes through facebook, doesn't help us fix it. Since this occurs for many of us, could you please provide an explanation or solution that actually allows us to fix the problem.

William_A · ‎03-08-2022

Hello @hamtheater1895 ,

Social platforms, especially Facebook, will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You can disconnect a social page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the Facebook (or other social app) side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

William_A · ‎03-08-2022

Hello @hamtheater1895 ,

Social platforms, especially Facebook, will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You can disconnect a social page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the Facebook (or other social app) side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

API permission denied

Why Picking the Right Fonts for Your Emails Matters

The Unintentional Humor of Spam Emails

How to Create Images of Multi-Page PDFs

Just Getting Started?

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.