API permission denied

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hamtheater1895
Rookie
0 Votes

Telling us that our post was denied doesn't help us fix it. Telling multiple users that you don't host this part, it goes through facebook, doesn't help us fix it. Since this occurs for many of us, could you please provide an explanation or solution that actually allows us to fix the problem.

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William_A
Administrator
0 Votes

Hello @hamtheater1895 ,

 

Social platforms, especially Facebook, will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You can disconnect a social page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the Facebook (or other social app) side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account.

 

 


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William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @hamtheater1895 ,

 

Social platforms, especially Facebook, will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You can disconnect a social page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the Facebook (or other social app) side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account.

 

 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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