Solved: Active automation campaign doesn't send out emails - Constant Contact Community

CPMlaw · ‎07-16-2021

Hello,

I have created an automation email "Client Feedback Survey" which sends out the email once an individual is added to a specific list. When I added someone within the last 24 hours, it is showing that an email was not sent to that person. I tried removing them and adding them again but still had the same issue. Why won't it send to the addition to the list?

Kara_D · ‎07-16-2021

Hi CPMlaw!

Thanks for reaching out to the Community! Your Client Feedback Survey automation is set up as a Welcome email, which is a very specific type of automation. Welcome emails will only send out to new subscribers coming in from a web signup form. It will not send out to people you add to the list yourself.

I recommend you use an Automated Series with a list join trigger. This automation will send out to subscribers as they are added to the list, will work for new and existing subscribers, and will send out if subscribers come in through a web signup form or if you add them to the list yourself.

Kara.D
Community & Social Media Support

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You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

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Kara_D · ‎07-16-2021

Hi CPMlaw!

Thanks for reaching out to the Community! Your Client Feedback Survey automation is set up as a Welcome email, which is a very specific type of automation. Welcome emails will only send out to new subscribers coming in from a web signup form. It will not send out to people you add to the list yourself.

I recommend you use an Automated Series with a list join trigger. This automation will send out to subscribers as they are added to the list, will work for new and existing subscribers, and will send out if subscribers come in through a web signup form or if you add them to the list yourself.

Kara.D
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

CPMlaw · ‎07-19-2021

This makes complete sense. I'll give this a try.

Active automation campaign doesn't send out emails

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