Add a personalized link into an email

[user723158]

How can I do this in an email: Dear {customer}. Here is your personalized link. Please click on it. http://{personalized link} Thanks.

[William_A · Accepted solution]

Hello @user723158 ,

First, you'll want to make sure you've setup a custom field to house that unique URL for the applicable contacts. Once you've uploaded your contact list with that information assigned to the proper field, then you can include it in an email. The most straightforward method of doing this would be using the Insert > Contact Details functionality.

Keep in mind, this would only include the URL as plain-text by default, it wouldn't auto-link from our side. While some email programs may auto-link the URL upon receiving, it would be wise to include a bit in the email mentioning that if the URL isn't clickable, your contacts can copy it into their address bar.

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You could use dynamic content for your setup. However, based on your description, to use dynamic content you'd essentially have to make a block with the coded link and image for each individual contact.

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Otherwise, the only other viable solution, if you know HTML coding, would be to use the custom code editor to craft your own block and contact detail insertion setups.

[user570844]

Hello,

I am trying to create a custom code email with personalized links, and I am running into an issue. When I try to create a custom link like this: <p> <a href="[[custom.link_1]]">[[custom.registration_1]]</a></p>, when the email gets sent out, the text saved in the field [[custom.registration_1]] shows up in the email as expected, but it is not a link to the url saved in the custom field link 1. If I hard code a link into that code (ie <p> <a href="https://www.example.com">Test Link</a></p>), then it works as expected. Is there something I need to do differently to make it work?

Thanks!

[William_A]

Our general support wouldn't really have any further insight on that. You might be able to get some general advice from the Tier 2 custom code team by calling in, but the general expectation for custom code is that the coding is 100% something you have to configure and put together.