Community Home
Resources
Events & Webinars
Learn
Groups
Product Ideas
Got a 'How do I' question? Join our live 'Ask a Trainer' session happening 11 am to 4 pm EST for instant help and pro tips!
Join Now

Add to Archive

HCAF
Campaign Collaborator
‎11-29-2022 10:08 AM
0 Votes
‎11-29-2022 10:08 AM

Does anyone actually have success with this widget auto-updating? It did at first, but then stopped several weeks ago. I readded the widget to my website and it still does not populate the latest email correspondence, even after clicking "Add to Archive" multiple times (refresh and repeat, etc.). Pretty useless feature as far as I can tell.

Labels:
Top Answer
William_A
William_A
Administrator

‎Nov 29, 2022 7:41:48 AM

Hello @HCAF ,

How long do you wait before checking to see if it archives? Have you attempted clearing your cache at all when testing it? Otherwise, I'd advise calling our general support, and requesting a transfer to the Tier 2 Archive team for advanced, live troubleshooting.

See also:

Adding emails to the archive widget

Read more

1 REPLY 1
William_A
Administrator
Administrator
‎11-29-2022 10:41 AM
0 Votes
‎11-29-2022 10:41 AM

Hello @HCAF ,

How long do you wait before checking to see if it archives? Have you attempted clearing your cache at all when testing it? Otherwise, I'd advise calling our general support, and requesting a transfer to the Tier 2 Archive team for advanced, live troubleshooting.

See also:

Adding emails to the archive widget


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
  • Avatar

    Featured Article

    The Power of Direct Subscriber Feedback: Measuring Customer Satisfaction

    Today, understanding customer satisfaction is crucial. How can you know if customers are happy with your products or services?

    See Article
  • Avatar

    Featured Thread

    The Unintentional Humor of Spam Emails

    Have you ever wondered who or what is on the other side of a spam email? Take 10 minutes out of your day and watch this lighthearted video!

    View thread
  • Avatar

    Featured Thread

    How to Create Images of Multi-Page PDFs

    Discover the process of transforming PDFs with multiple pages into image files directly on Constant Contact.

    See Article
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 30
Chart Your Course to Capture Leads and Own Your Contacts
2PM - 3PM EST
Register now