Adding Users to Our Account

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FAMU-FSU_MarketingCommunication
Campaign Contributor
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I am trying to add an eighth user as an Account Manager. I count seven users right now. I should be able to add two more users, correct? We are allowed 10 users per our subscription, yes?  -Laurie Herring

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William_A
Administrator

Hello @FAMU-FSU_MarketingCommunication ,

 

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.


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William A
Community & Social Media Support

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William_A
Administrator

Hello @FAMU-FSU_MarketingCommunication ,

 

Are you getting a specific error when you try to add the new user? If the issue is with their email address already being in-use, they'd need to login to the account where that email address is their username, change the username, and then you can add them as a new user. Otherwise I'm not seeing anything in your account that should be preventing additional users from being added at this time.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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