Hello @HopeandCope ,
All the user has to do is change the username of their own account to something else. Until then, they won't be able to be added as a user because their email needs to be free to setup a new login (in this case, the one for your account).
So if they change the username they can keep the same email address and it'll work? Or do they have to change the associated email address also? I think they are currently the same.
L
Yes, only the username needs to be unique, and since adding a new user requires their email to be used as the username to start off with, it cannot already be a username for another account.
Once they're setup as a user in your account, they can change their username for their login to your account as well.
OK, let me send the information to the person and see what happens. I'll come back to let you know what happened.
L
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