Archive Emails Not Adding

user9020 · ‎07-03-2024

Hey there,

I am trying to archive emails to add the code to a website. I can't seem to actually get the emails to archive in the first place though. Has anyone else experienced this? I click add to archive and it "processes it" but then there is no way to see what is archived even in the status drop down. Any feedback would be helpful!

William_A · ‎07-03-2024

Hello @user9020 ,

It looks like you're on an older legacy plan that wouldn't have access to the Archive widget anyway. I'm not sure why the option to archive is showing for you at all, but everything else in your account plan and billing isn't showing that the archive would be available to you. You may need to convert over to the modern Standard or Premium plan to access it. Otherwise, I'd advise calling our Billing team for further insight on your account type, and what features you should have access to.

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William A
Community & Social Media Support

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