Archive Emails Not Adding

[user9020]

Hey there,

I am trying to archive emails to add the code to a website. I can't seem to actually get the emails to archive in the first place though. Has anyone else experienced this? I click add to archive and it "processes it" but then there is no way to see what is archived even in the status drop down. Any feedback would be helpful!

[William_A]

Hello @user9020 ,

It looks like you're on an older legacy plan that wouldn't have access to the Archive widget anyway. I'm not sure why the option to archive is showing for you at all, but everything else in your account plan and billing isn't showing that the archive would be available to you. You may need to convert over to the modern Standard or Premium plan to access it. Otherwise, I'd advise calling our Billing team for further insight on your account type, and what features you should have access to.

[HSACC]

I need assistance with this too.  When I click add to archive I get the Success message but then the menu still shows "Add to Archive" instead of "Remove from Archive" as the others. It it not showing up on the website as I have coded either. 

I read that I may have to remove old archives in order to have storage room so I removed a few and the issue still exists. 

[William_A]

Hello @HSACC ,

Please call general support for troubleshooting assistance regarding the archive widget.