Awaiting Confirmation after filling out Constant Contact form

[AgencyONE]

It was my understanding that if someone filled out a cc form to sign up that the "awaiting confirmation" status could be avoided. I have many who have filled out the form but still end up in this status. What is the best way around this short of telling them to "search" through their emails to find. That is a sure way to lose someone's interest.

[William_A · Accepted solution]

Hello @AgencyONE ,

If you have confirm opt-in turned on for your account, this is how it must legally and compliantly function. Someone must click the link in the automated email sent to them after signing up, in order for us to mark their contact in your account as a subscribed contact. Otherwise they will remain in Awaiting Confirmation and inactive for the purposes of your billing and sending.