Enter the Share Your Success Sweepstakes 2024 For the Chance to Win Great Prizes!

CASL template?

SOLVED
Go to solution
KTH8
Rookie
0 Votes

I'm trying to locate the CASL template referenced in this article: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5923-canadian-anti-spam-legislation... A search in the Templates brings back no results.

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

We'll make note to our devs that the search terms aren't populating it in the newer templates selection screen. That said, the template is available in your account. Navigate to the template selection screen by Creating a new email, then scroll down alphabetically to the C's. It should be one of the first C-named templates, labelled as "CASL Permission"

 

Update: One of our Tier 2 agents is going to do a little more digging into this, and get a service request written up. They should be reaching out via email within the next 1-2 business days with an update regarding their investigation.

 

The issue has been resolved, and the CASL Permissions template can be searched in the Create Campaign template selection screen.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

4 REPLIES 4
William_A
Administrator
0 Votes

Hello @KTH8 ,

 

So when you search your templates absolutely nothing comes back for either "CASL" or "Permission?"


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
KTH8
Rookie
0 Votes

No. I also searched for Spam and Canada and all come back with the No template found, "Oops, try something else" message.

William_A
Administrator
0 Votes

We'll make note to our devs that the search terms aren't populating it in the newer templates selection screen. That said, the template is available in your account. Navigate to the template selection screen by Creating a new email, then scroll down alphabetically to the C's. It should be one of the first C-named templates, labelled as "CASL Permission"

 

Update: One of our Tier 2 agents is going to do a little more digging into this, and get a service request written up. They should be reaching out via email within the next 1-2 business days with an update regarding their investigation.

 

The issue has been resolved, and the CASL Permissions template can be searched in the Create Campaign template selection screen.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
KTH8
Rookie
0 Votes

thanks!

 

  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
DEC 12
Ask Us Anything: Your Digital Marketing Questions Answered
2PM - 3PM EST