Cannot get correct info

[larisek]

Hello,

I used to be able to click on "open" or "click URL" options to check who opened the newsletter or clicked on a link. Now since you have changed things all the options just opens to people the newsletter has been sent. Very frustrating indeed!

Please provide me your new system how to find these answers.

Thank you

Larise

[William_A · Accepted solution]

Hello @larisek ,

The UI hasn't changed much in the past few years. If you're checking from the Reporting overview tab, then clicking any of the rate numbers for an email will default to the Sent view, in which case you can swap to clicks, opens, bounces, etc. through the little dropdown menu where it says Sent.

If you're already looking at the singular email's reporting page, you can click on its reporting numbers to open that specific info type without having to swap.

If you need reminders on how email reporting works:

• Email reporting overview
• Click reporting
• Open reporting
• Bounce reporting
• Did Not Open reporting
• Unsubscribe reporting