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Cannot get correct info

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larisek
Rookie
0 Votes

Hello,

I used to be able to click on "open" or "click URL" options to check who opened the newsletter or clicked on a link. Now since you have changed things all the options just opens to people the newsletter has been sent. Very frustrating indeed!

 

Please provide me your new system how to find these answers.

Thank you

Larise

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @larisek ,

 

The UI hasn't changed much in the past few years. If you're checking from the Reporting overview tab, then clicking any of the rate numbers for an email will default to the Sent view, in which case you can swap to clicks, opens, bounces, etc. through the little dropdown menu where it says Sent.

Capture.PNG

 

If you're already looking at the singular email's reporting page, you can click on its reporting numbers to open that specific info type without having to swap.

 

If you need reminders on how email reporting works:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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1 REPLY 1
William_A
Administrator
0 Votes

Hello @larisek ,

 

The UI hasn't changed much in the past few years. If you're checking from the Reporting overview tab, then clicking any of the rate numbers for an email will default to the Sent view, in which case you can swap to clicks, opens, bounces, etc. through the little dropdown menu where it says Sent.

Capture.PNG

 

If you're already looking at the singular email's reporting page, you can click on its reporting numbers to open that specific info type without having to swap.

 

If you need reminders on how email reporting works:


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
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