Solved: Canva & Constant Contact - Constant Contact Community

LindaB99 · ‎02-17-2022

I was wondering if anyone is using Canva to create newsletters and adds them in to Constant Contact.

Amanda_G · ‎02-17-2022

You are definitely free to create images in Canva and upload them to Constant Contact using the Canva integration. I do see people doing this quite often. You do want to be aware that once it is uploaded into Constant Contact, it is an image. Any wording or styles on that image cannot be changed inside of Constant Contact, and would need to be adjusted in Canva and reuploaded.

You also want to make sure to add a text block of some kind inside the email, because single image emails should be avoided. They have more potential of being recognized as spam by the various email clients.

Amanda G.
Community & Social Care
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Amanda_G · ‎02-17-2022

Hi @LindaB99 ,

You are definitely free to create images in Canva and upload them to Constant Contact using the Canva integration. I do see people doing this quite often. You do want to be aware that once it is uploaded into Constant Contact, it is an image. Any wording or styles on that image cannot be changed inside of Constant Contact, and would need to be adjusted in Canva and reuploaded.

You also want to make sure to add a text block of some kind inside the email, because single image emails should be avoided. They have more potential of being recognized as spam by the various email clients.

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

JudyP2051 · ‎04-08-2022

Hi - whenever I try to export my newsletter to Constant Contact, I receive a technical error. Any suggestions?

Amanda_G · ‎04-08-2022

Hi @JudyP2051 ,

Are you trying to import an image from Canva into Constant Contact? What is the exact error message you are receiving?

Amanda G.
Community & Social Care
Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

user697503 · ‎05-23-2024

I am having the same problem as Judy. My error message says: "Canva experiencing technical difficulties saving your design. Try again."

William_A · ‎05-23-2024

Hi @user697503 ,

I'd advise calling general support, and requesting a transfer to the Tier 2 integrations team for live troubleshooting.

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William A
Community & Social Media Support

educarer · ‎12-02-2024

I had this issue today and Canva support told me: Please be advised that Constant Contact is no longer supported and will be removed from Canva soon. There are instances when an app is removed permanently from the system due to underlying issues, resulting in its complete deletion from the system's repository.

William_A · ‎12-03-2024

Hello @educarer ,

Our integration devs are upgrading the Canva integration to be on their newer API connections, so the current version of the Canva integration will no longer be supported. That might be what the Canva support agent you spoke with was referring to, but ultimately the Canva integration will continue to exist on between Constant Contact account libraries and Canva's design system.

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William A
Community & Social Media Support

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