Announcing our brand new Campaign Builder!

Denied permission message

SOLVED
Go to solution
CIFMarketing0296
Campaign Expert
0 Votes

We have an email subscriber who has received a "permission denied" message when he clicks on a video link in our newsletter. I'm not sure if this is a user issue or something on Contact Contact's end. Any help or advice is appreciated. Thanks! I've included his email below:

 

I clicked on the video link. It opened a browser and immediately in the URL displayed "permission denied" but almost as quickly that went away and redirected to the correct page. The video was displayed and I could click and watch the video on my phone.

 

I decided to check on my computer when I got home to see if my ad blocker (which doesn't exist on my phone) was the problem. However, I turned off the ad blocker and the link still failed. When I pasted the link into my browser at home I (of course) got the page and could watch the video. So it still seems to be all about how the r26.rs6.net link is passing the information through that my browser in windows 7 doesn't like, and my browser in android figure out how to bypass.

 

 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @CIFMarketing0296 ,

 

Unfortunately the only way around this, if links are blocked by an ad blocker extension, security app, or VPN, is to make sure our domains are safelisted in such programs.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @CIFMarketing0296 ,

 

Unfortunately the only way around this, if links are blocked by an ad blocker extension, security app, or VPN, is to make sure our domains are safelisted in such programs.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here
Polls
How confident are you about the effectiveness of your current marketing strategy?

Top Choice: Not confident at all (75%)

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
Jun 05
Constant Contact Community Walkthrough and Demo
2PM - 3:00 PM EST