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Different numbers in Lists view

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JamesL436
Rookie
‎12-27-2024 04:46 PM
0 Votes
‎12-27-2024 04:46 PM

Hi. When you go to Contacts -> Lists, why are the Total Contacts figures higher than the Email figures? I can't figure out the reason for the difference.

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Caitlin_M
Administrator
Administrator
‎12-28-2024 10:34 AM
0 Votes
‎12-28-2024 10:34 AM

Hi @JamesL436. The total number of contacts is the total of all email statuses (Subscribed, Unsubscribed, Temporary Hold). The Email column counts those who are available to receive email (Subscribed status only).

--

Caitlin M.
Community Manager

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Caitlin_M
Administrator
Administrator
‎12-28-2024 10:34 AM
0 Votes
‎12-28-2024 10:34 AM

Hi @JamesL436. The total number of contacts is the total of all email statuses (Subscribed, Unsubscribed, Temporary Hold). The Email column counts those who are available to receive email (Subscribed status only).

--

Caitlin M.
Community Manager
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