Join the Ready, Set, Send Challenge Week 3. Share your QR code or landing page and win a badge!

Email Blast

SOLVED
Go to solution
DelrayElk
Rookie
0 Votes

When I send an email blast, some of the recipients only receive the background color but no text. Most of the people receive the complete email. What should the people who are only receiving the background color do to receive the entire email?

1 ACCEPTED SOLUTION
Caitlin_M
Administrator
0 Votes

Hi @DelrayElk. I saw you connected with our Support team after posting here in the Community. It's possible this is a setting that will need to be addressed on the recipient end by enabling automatic image downloads in their email client.

 

I also saw your campaigns consist of one large image. We recommend avoiding image-only emails as email clients can block images (as we're seeing here) or even mark your emails as spam. I would suggest creating emails that contain text and images.

--

Caitlin M.
Community Manager

View solution in original post

1 REPLY 1
Caitlin_M
Administrator
0 Votes

Hi @DelrayElk. I saw you connected with our Support team after posting here in the Community. It's possible this is a setting that will need to be addressed on the recipient end by enabling automatic image downloads in their email client.

 

I also saw your campaigns consist of one large image. We recommend avoiding image-only emails as email clients can block images (as we're seeing here) or even mark your emails as spam. I would suggest creating emails that contain text and images.

--

Caitlin M.
Community Manager
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Ready, Set, Send Challenge: Week 3 - Audience Building

    Your email list is a valuable asset for your business. Let's learn the importance of growing it.

    Join challenge
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
OCT 24
Engage and Convert: The Email and Social Media Power Play
2PM - 3PM EST