Email format validation is wrong

SOLVED
Go to solution
ampusa
Rookie

Hello Tech Team, I was surprised to note that your system is not allowing email address with dot (.). For example  is valid email address but your system does not allow it to create as a contact. Please fix this blunder. During email validation there are standard checks which you should do and not the custom one which you are using currently which is stopping even valid emails to get added. Regards! 

1 ACCEPTED SOLUTION
William_A
Administrator
0 Votes

Hello @ampusa ,

 

When I test in my account and your account, there's no issue adding a contact with a . in the middle of their name. I tested both the address mentioned and a junk test email, and they both went through fine. I also tested in my own account for the junk tester address, for both contact addition and account email verification, and both went through fine. I made sure to delete the contacts I added to your account, as well as the test list I made, to make sure those weren't polluting your setup if you wanted to avoid that situation.

 

You may want to check the addresses you're trying to add, to see if there's any other issues. Such problematic elements could include erroneous spaces on the end or beginning from copy-pasting, apostrophes, or some other element that may be causing import issues for the address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

View solution in original post

1 REPLY 1
William_A
Administrator
0 Votes

Hello @ampusa ,

 

When I test in my account and your account, there's no issue adding a contact with a . in the middle of their name. I tested both the address mentioned and a junk test email, and they both went through fine. I also tested in my own account for the junk tester address, for both contact addition and account email verification, and both went through fine. I made sure to delete the contacts I added to your account, as well as the test list I made, to make sure those weren't polluting your setup if you wanted to avoid that situation.

 

You may want to check the addresses you're trying to add, to see if there's any other issues. Such problematic elements could include erroneous spaces on the end or beginning from copy-pasting, apostrophes, or some other element that may be causing import issues for the address.


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JUN 27
Boost Your Email Results with Segmentation & Personalization
2PM - 3PM EST
JUL 10
Getting Started with the Constant Contact Community
2PM - 3PM EST