Solved: Fix the Error that thinks a good email isn't valid... - Constant Contact Community

San-Diego-ASCM · ‎09-09-2024

I can't upload new contacts into my Lists / General Interest list because it isn't letting me. See error below.

I tried uploading from a file, and manually entering it and neither work.

HELP!!!

William_A · ‎09-10-2024

Please do not include potentially sensitive contacts' details in the public Community (see Guidelines).

If your first several contacts in your contact file do not have properly formatted email addresses, or are missing their email addresses, the system will reject it. I'd advise checking the email address column for the first several columns to make sure they're meeting the format expectations.

If you're unable to resolve the issue on your own, I'd advise calling general support or replying to the automated @ mention email you receive from my response with the contact file, so we can troubleshoot further.

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William A
Community & Social Media Support

View solution in original post

Chris-S · ‎09-10-2024

Hi @San-Diego-ASCM,

I am moving your post from the ideation section to the questions and discussions forum, thereby ensuring that you receive the necessary assistance and guidance from our community of experts.

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William_A · ‎09-10-2024

Hello @San-Diego-ASCM ,

Please do not include potentially sensitive contacts' details in the public Community (see Guidelines).

If your first several contacts in your contact file do not have properly formatted email addresses, or are missing their email addresses, the system will reject it. I'd advise checking the email address column for the first several columns to make sure they're meeting the format expectations.

If you're unable to resolve the issue on your own, I'd advise calling general support or replying to the automated @ mention email you receive from my response with the contact file, so we can troubleshoot further.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
William A
Community & Social Media Support

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