Solved: Error message: Whoops! Something's not quite right - Constant Contact Community

WayneB998 · ‎05-20-2022

I am unable to import products from Woocommerce. Any ideas?

To clarify, I am creating an email campaign, and the Woocommerce Action Block does not find any products when I click "Add Product". I see the following error message: "We couldn't access your WooCommerce products at this time. Please close this message and try again."

Kyle_R · ‎05-20-2022

Hello @WayneB998,

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

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Kyle_R · ‎05-20-2022

Hello @WayneB998,

We've seen this error message before. It seems to be due to our API call to WooCommerce timing out temporarily or taking too long to connect. We have plans to fix this by pulling in the products a different way. In the meantime, we've seen most people have success by just trying again. If you make another attempt are you able to get it to work this time?

WayneB998 · ‎05-21-2022

Thank you for the reply. I have made multiple attempts using Firefox, Chrome, and Edge. All without success.

Zoe_H · ‎05-21-2022

Hello @WayneB998,

Can you please follow our troubleshooting steps listed here in this article to hopefully allow Woocommerce to connect to Constant Contact? If that does not work, please give us a call here and our Support Team can transfer you to a specialist. Thank you!

Zoe H.
Community & Social Media Support

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