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Error message when uploading images

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RobP1450
Rookie
‎02-23-2020 05:45 PM
0 Votes
‎02-23-2020 05:45 PM

I continue to get the following error message when trying to upload a new jpeg: "File extension does not match file format.  Save the file in a different format and try again."

 

Even though I have: a) saved the file as a .jpg; b) labeled it as a .jpg (flyer.jpg); and resaved it as a .jpg in Microsoft photos, I still get this message.  The only work-around I have been able to use so far is to print out the jpeg, scan it on my printer, and rename it a .jpg.  This wastes a lot of time and resources.  Help!

 

Also, this help message service would be alot more friendly if I could paste the error message directly from your site to show you what is happening!

 
 

 

 

 

 
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1 ACCEPTED SOLUTION
Zoe_H
Employee
Employee
‎02-23-2020 05:49 PM
‎02-23-2020 05:49 PM

Hello @RobP1450,

 

Without seeing the actual file saved on your computer, it's possible the encoding of the file type is incorrect. You will want to change the image format and resave it as a png.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee
Employee
‎02-23-2020 05:49 PM
‎02-23-2020 05:49 PM

Hello @RobP1450,

 

Without seeing the actual file saved on your computer, it's possible the encoding of the file type is incorrect. You will want to change the image format and resave it as a png.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
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