Join our Ask A Trainer Sessions and Chat With our Great Trainers!

Error message when uploading images

SOLVED
Go to solution
RobP1450
Rookie
0 Votes

I continue to get the following error message when trying to upload a new jpeg: "File extension does not match file format.  Save the file in a different format and try again."

 

Even though I have: a) saved the file as a .jpg; b) labeled it as a .jpg (flyer.jpg); and resaved it as a .jpg in Microsoft photos, I still get this message.  The only work-around I have been able to use so far is to print out the jpeg, scan it on my printer, and rename it a .jpg.  This wastes a lot of time and resources.  Help!

 

Also, this help message service would be alot more friendly if I could paste the error message directly from your site to show you what is happening!

 
 

 

 

 

 
1 ACCEPTED SOLUTION
Zoe_H
Employee

Hello @RobP1450,

 

Without seeing the actual file saved on your computer, it's possible the encoding of the file type is incorrect. You will want to change the image format and resave it as a png.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.

View solution in original post

1 REPLY 1
Zoe_H
Employee

Hello @RobP1450,

 

Without seeing the actual file saved on your computer, it's possible the encoding of the file type is incorrect. You will want to change the image format and resave it as a png.


Zoe H.
Community & Social Media Support

Did I answer your question? If so, please mark my post as an "Accepted Solution" by clicking the Accept as Solution button in the bottom right hand corner of this post.

You're not alone on your email marketing journey. Connect with a Marketing Advisor to see how they can help you develop the right strategy for your business and get the most out of your Constant Contact experience.
  • Avatar

    Featured Article

    Use Sections to Build Email Campaigns Faster and Improve Engagement Rates

    Using Sections while designing your marketing email not only increases your own efficiency but helps you to deliver a more friendly, organized message. Check out some of the key benefits of using sections in email.

    See Article
  • Avatar

    Featured Thread

    Casual Conversations: What's your go-to playlist?

    If you listen to music while you work, share your playlist below so we can be inspired and maybe find some new music!

    View thread
  • Avatar

    Featured Thread

    Share Your Success Sweepstakes

    Share a success story from the last year and be entered for a chance to win great prizes!

    Enter now!
Updates
Just Getting Started?

We’re here to help you grow. With how-to tutorials, courses, getting-started guides, videos and step-by-step instructions to start and succeed with Constant Contact.

Start Here

73% of SMBs express doubt that their marketing strategy is effective. Does this sound familiar? Read our Small Business Now Report to learn how you can tweak your strategy to see better results.

Go read our article
Upcoming Webinars
JAN 06
How to Grow Your List in Constant Contact
3PM - 4PM EST