Error when trying to save a Note

[JenniferH15]

Hi --

I'm getting the following message whenever I try to save a note.  This happened intermittently, but now seems to happen with any note on any contact.

Thanks.

[William_A]

Hello @JenniferH15 ,

I'm not sure if the error message didn't copy in, or if it was omitted, but there are some troubleshooting questions I can ask in regards to the saving / note issues for contacts:

1. Are the affected contacts in Awaiting Confirmation or No Permissions Set status? Error message: “There was a problem saving your note. Please try again later”
2. Does re-importing the contacts with the new note included as a column allow them to update?
3. Are there a lot of non-alphanumeric characters in the note? Does removing them allow the note to save?

[JenniferH15]

Hi William --

Yes, I inadvertently omitted the error msg, but the error you mention in your #1 above is correct: that's the message I get.  I get it all the time now on a variety of notes.  I.E. I can't think of anything unique about these contacts.  Most have been in CC for some time, and the note in each case is to explain why I am setting them to temp hold or possibly unsubscribed. 

The notes are simple ASCII text, for example:  "DOC: Bounced from 24 Dec 30 greeting"

I'll try the export/re-import with note.

Thanks